Community Information Specialist

About HCC/CCI & Crown Community Development

Henry Crown & Company/CC Industries is a Chicago-based, privately-held company that manages business, philanthropic, and family interests on behalf of a multi-generational family.  The business ventures fall into broadly-defined categories: wholly-owned operating companies, public and private equity investments, and real estate. The enterprise also supports individual and collective giving through Crown Family Philanthropies and provides traditional family office services across generations. The enterprise employs approximately 350 professionals in the areas of investment management, corporate development, financial operations, tax, research and innovation, human resources, information technologies, and legal.

Crown Community Development (CCD) is a division of HCC that focuses on the acquisition, improvement, and development of land for the benefit of residential and commercial real estate. Crown Community Development is proudly known for its passionate team, amenity-rich environments, and first-class premier residential and commercial real estate developments across the nation. 

Why work for us?

We are a private enterprise with more than a 100-year legacy and track record of financial success, supporting our communities, and taking care of our employees. We plan strategically with a long-term time horizon and an integrated approach to access superior opportunities and optimize financial results.  Integrity, collaboration, and dedication are cornerstones of our workplace culture that create rewarding professional experiences.

Position Description

This position works out of the Amblebrook Welcome Center located at 25 Lively Stream Way, Gettysburg, PA 17325. The Community Information Specialist is a part-time sales role that plays an essential part in supporting the overall community sales process. This position focuses on nurturing leads and prospects through the sales funnel by delivering timely, meaningful follow-up, conducting engaging in-person tours, and sharing in-depth knowledge of the community to create excitement and connection. The specialist serves as a knowledgeable first point of contact, effectively communicating community offerings, amenities, and benefits to prospective residents. They help convert interest into action by answering questions, addressing concerns, and building rapport that fosters trust and enthusiasm. In addition to sales-related tasks, the Community Information Specialist supports daily sales operational needs including appointment scheduling, maintaining inventory records, assisting with marketing and promotional events, and preparing materials for tours and special events. Strong organizational and communication skills, a customer-focused mindset, and a proactive team-oriented approach are essential for success in this role.

Works shifts range between the hours of 9:30 AM and 5 PM. Position is up to 20 hours/week with opportunity for additional hours. Position not to exceed 28 hours/week. Must work at least 1 weekend per month – either split or consecutive days – with a possibility of a 2nd weekend when needed- either split or consecutive days. Must be occasionally available at times for on call work in the event of absent team members.

Responsibilities

• Effectively capture and convert customer traffic into viable sales prospects for onsite homebuilders by creating desire for customers to visit our community
• Create a positive experience for our internet customers with email,   online live chat, and phone calls
• Provide immediate or same day email or telephone response to all internet customer requests 
• Educate customers on current/future community and product offerings
• Promote use of prospect app to drive onsite traffic
• Assist with management of community app to drive onsite traffic
• Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed
• Follow-up with customers per the follow-up program outline
• Partner with the Home Builder Sales Agent(s) as appropriate to provide an extraordinary experience to our prospective future homeowners throughout the sales process
• Occasionally, manage and distribute electronic marketing collateral to prospective customers who visit website
• Create and effectively manage a customer database which includes interest lists
• Complete and utilize provided tracking and reporting tools to manage the prospecting process and provide transparency of daily activities 
• Have a competent understanding of the community amenities and overview of builder products
• Coordinate with Builder Sales Agent(s) efforts to improve collection of email contact information as part of customer registration process
• Monitor website data, digital photography, illustrations, and virtual tours on community website
• Attend builder sales meetings, participate call campaigns and training programs
• Coordinate traffic efforts and reporting
• Perform all other duties as assigned

Qualifications

• High school diploma or GED required, but will accept equivalent work experience
• Real estate experience is a plus
• Maintaining regular attendance and punctuality relative to daily work schedule is required
• Strong computer skills required
• Must have extensive internet exposure and/or internet consumer experience
• Strong interpersonal and communication skills
• Effective writing skills
• Ability to problem solve
• Ability to self-manage activities with minimal supervision
• Understand and follow posted work rules and procedures
• Committed to self-development of sales and internet skills
• Accept constructive feedback
• Team player
• Knowledge and strong understanding and use of all Microsoft Office products including, but not limited to Excel, Word, Outlook, and Teams.

The Pay Range: $17 per hour. 

Don’t meet every single requirement? Studies have shown that women, members of the LGBTQIA+ community, individuals experiencing disability and BIPOC are less likely to apply to jobs unless they meet every single qualification. At HCC/CCI we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.